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About 2-1-1 FAQs
  • Why is there a need for 2-1-1?
    There are hundreds of toll free numbers in this community, and if you don't have the number in front of you, how do you know where to call? Information and Referral providers began looking for an answer to this problem many years ago. The solution is to have one easy-to-remember number that is universal, that everyone knows to call if they need non-emergency help. The public can call to get help, volunteer or make a meaningful donation.
  • Who operates the 2-1-1 system in Colorado?
    The Colorado 2-1-1 Collaborative oversees the 2-1-1 system and ensures that it maintains high standards for customer service. This collaborative is available by membership to those organizations and governmental agencies interested in quality provision of Information and Referral services. Become a member
  • How does 2-1-1 work with 911?
    2-1-1 complements 911 by filling the gap between emergencies and non-emergency requests for items like rent assistance, shelter, food, child care, and more. Several city 9-1-1 programs have working agreements with their local 2-1-1 call center.
  • How 2-1-1 is funded in Colorado?
    The Colorado 2-1-1 Collaborative holds the position that initial and ongoing funding for 2-1-1 service in Colorado will be through a public/private partnership including federal, state and local government funding streams and United Way, corporate, foundations and other charitable entities and major gifts and endowments. Help support 2-1-1!
  • Won't increased access to services increase costs of providing services?
    Overall statewide costs of providing Information and Referral services will actually go down as a better coordinated and cooperative system is developed among existing specialized and comprehensive Information and Referral systems. The University of Texas at Austin conducted a cost-benefit analysis of 2-1-1 and found that a national program could save the country over a million dollars in a 10 year period.

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