Xcel Energy – Planned Electricity Shutoffs

Xcel Energy Customers in the Front Range

To reduce the risk of wildfire and support public safety, Xcel Energy may conduct periodic public safety power shutoffs (PSPS) in order to inspect lines and repair damage and users may need assistance without access to refrigerators or medical equipment.

Xcel customers can look up home addresses on the Xcel outage map to find out if your household may be affected by this PSPS event.

Xcel Energy will continue to contact customers directly with up-to-date information about PSPS occurances including estimated times for restoration in their area.

Information for Customers of Xcel Impacted by Energy Outages

Stay Informed

Customers can visit  PSPS Event website to stay up to date.
Go to the Xcel Energy  Outage Map  for the status of restoration efforts and to check if you may be impacted by the continued PSPS events.
Stay in the know by updating your contact information and alert preferences under “My Account” within the online Xcel portal or app.
Review tips for how to prepare for an outage.
Inform Xcel of any medical conditions to receive advanced notifications of planned shutoffs and unplanned outages.
Find more online about Xcel Energy’s Wildfire Preparedness efforts.

Potential for Extended Power Outages

Please be aware that restoring power after a significant weather event or a Public Safety Power Shutoff may take several hours to several days. This is because crews must first inspect power lines and repair any damage before electricity can be safely restored.

Enhanced Powerline Safety Settings (EPSS) Activated

Power lines, often times, may be adjusted with Enhanced Powerline Safety Settings (EPSS).

This means:

Power lines are now more sensitive.
They will automatically stop the flow of electricity immediately if an issue, like a tree branch touching the line, is detected.
This is an extra step to improve public safety during high-risk conditions.

Prepare for Potential Power Outages

We strongly encourage all Xcel customers to plan for potential power outages later this week. This is especially critical for those who rely on electricity for medical equipment or health-related needs.

We encourage you to:

Medical Needs: Have backup power sources ready for any medical devices.
Essentials: Charge cell phones and portable batteries now.
Information: Visit Xcel website for more detailed tips on how to prepare for an outage or call (800) 895-4999 (Xcel Customer Service).

Stay Updated on Your Xcel Account

Xcel will continue to communicate directly with potentially affected customers via phone, text, or email as the forecast approaches and throughout the event.

To ensure you receive timely updates, please log on to My Account to verify your contact and communication preferences are current.

Please Note: Forecasts may change. Xcel will continue to monitor conditions and 211 Colorado will continue to provide updates as needed. You can also access ongoing resources conneciton, updates, and ongoing support through 211 Colorado by dialing 2-1-1 or texting 898-211.

Not finding what you are looking for? Try these other ways to get help:

Dial

Dial 2-1-1 or (866) 760-6489 toll free

Text

Text your ZIP CODE to 898-211*

*Standard message and data rates may apply.

Chat

Click Here to live chat with a 211 Navigator

Services found within search results may involve eligibility criteria. Please contact the resource directly to find out more information about how to obtain these services. This site contains links to other sites. All of the information provided is believed to be accurate and reliable. However, 2-1-1 Colorado assumes no responsibility for any errors appearing, nor for the use of the information provided.

2-1-1 Colorado is committed to helping Colorado citizens connect with the services they need. Whether by phone or internet, our goal is to present accurate, well-organized and easy-to-find information from state and local health and human services programs. We accomplish this through the work of our four Area Information Centers across the state.
No matter where you live in Colorado, you can dial 2-1-1 and find information about resources in your local community. Whether you need help finding food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know.